{"id":232,"date":"2021-01-20T12:01:56","date_gmt":"2021-01-20T11:01:56","guid":{"rendered":"http:\/\/www.soledpro.cz\/?page_id=232"},"modified":"2021-02-13T15:53:36","modified_gmt":"2021-02-13T14:53:36","slug":"support","status":"publish","type":"page","link":"https:\/\/www.soledpro.cz\/de\/kyberneticka-bezpecnost\/support\/","title":{"rendered":"Unterst\u00fctzung"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"232\" class=\"elementor elementor-232\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8bac70f elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"8bac70f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b223675\" data-id=\"b223675\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1aea39 elementor-widget elementor-widget-heading\" data-id=\"b1aea39\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Unterst\u00fctzung<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b398a elementor-widget elementor-widget-heading\" data-id=\"b4b398a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SOLEDPRO UV\u00c1D\u00cd NA TRH V \u010cR\nRE\u00c1LNOU IT BEZPE\u010cNOST<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b04434 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b04434\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5457187\" data-id=\"5457187\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b876d29 elementor-widget elementor-widget-text-editor\" data-id=\"b876d29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Samoz\u0159ejmost\u00ed jsou komplexn\u00ed servisn\u00ed slu\u017eby pro zaji\u0161t\u011bn\u00ed maxim\u00e1ln\u011b efektivn\u00edho provozu a optim\u00e1ln\u00edho vyu\u017eit\u00ed dodan\u00e9ho software.<\/p><p>Technick\u00fd support poskytuje standardn\u011b tyto slu\u017eby:<\/p><h2>Instalace software<\/h2><ul><li>Prvotn\u00ed instalace software a jeho implementace do prost\u0159ed\u00ed u\u017eivatele.<\/li><li>Instalace software na nov\u00e1 pracovi\u0161t\u011b klienta.<\/li><li>Za\u0161kolen\u00ed administr\u00e1tora s\u00edt\u011b.<\/li><\/ul><h2>Nov\u00e9 verze software<\/h2><ul><li>Sledov\u00e1n\u00ed term\u00edn\u016f uvoln\u011bn\u00ed nov\u00fdch verz\u00ed software.<\/li><li>Testov\u00e1n\u00ed nov\u00fdch verz\u00ed v\u00a0laboratorn\u00edch podm\u00ednk\u00e1ch i v\u00a0ostr\u00e9m provozu.<\/li><li>Testov\u00e1n\u00ed nov\u00fdch verz\u00ed v\u00a0lokalizovan\u00fdch verz\u00edch opera\u010dn\u00edch syst\u00e9m\u016f.<\/li><\/ul><ul><li>Na z\u00e1klad\u011b \u00fasp\u011b\u0161n\u011b proveden\u00fdch test\u016f doporu\u010den\u00ed k\u00a0proveden\u00ed vlastn\u00edho upgrade.<\/li><li>Instalace nov\u00fdch verz\u00ed.<\/li><li>Za\u0161kolen\u00ed a sezn\u00e1men\u00ed administr\u00e1tora s\u00a0nov\u00fdmi funkcionalitami software.<\/li><\/ul><h2>Nastaven\u00ed software<\/h2><ul><li>Ve spolupr\u00e1ci s administr\u00e1torem s\u00edt\u011b nadefinov\u00e1n\u00ed bezpe\u010dnostn\u00edch politik a\u00a0nastaven\u00ed optim\u00e1ln\u00ed konfigurace bezpe\u010dnostn\u00edho software.<\/li><li>U z\u00e1lohovac\u00edho software nadefinov\u00e1n\u00ed z\u00e1lohovac\u00edch job\u016f dle p\u0159ipraven\u00e9ho projektu.<\/li><li>Technick\u00e1 podpora p\u0159i dal\u0161\u00ed spr\u00e1v\u011b produkt\u016f administr\u00e1torem s\u00edt\u011b.<\/li><\/ul><h2>Slu\u017eba Hot-line<\/h2><ul><li>Smluvn\u00ed technick\u00e1 podpora (8\/5 nebo 24\/7 ) pro \u0159e\u0161en\u00ed z\u00e1va\u017en\u00fdch hav\u00e1ri\u00ed v\u00a0provozu dodan\u00fdch produkt\u016f.<\/li><li>V\u00a0p\u0159\u00edpad\u011b v\u00fdskytu probl\u00e9m\u016f br\u00e1n\u00edc\u00edch provozu software u z\u00e1kazn\u00edka provede technik SOLEDPRO s.r.o. na m\u00edst\u011b servisn\u00ed z\u00e1krok vedouc\u00ed k\u00a0jejich odstran\u011bn\u00ed.<\/li><li>Podpora p\u0159i hav\u00e1ri\u00edch aplika\u010dn\u00edho a datab\u00e1zov\u00e9ho prost\u0159ed\u00ed.<\/li><li>V\u00fdjezdy do lokality klienta nejsou zpoplatn\u011bny, v\u0161e je zahrnuto do jedin\u00e9ho poplatku za pln\u011bn\u00ed smlouvy.<\/li><\/ul><h2>Pravideln\u00e9 kontroly funk\u010dnosti a \u00fa\u010dinnosti software\u00a0<\/h2><ul><li>Technici SOLEDPRO s.r.o. prov\u00e1d\u011bj\u00ed preventivn\u00ed kontroly provozu software. Kontroly prob\u00edhaj\u00ed zpravidla vzd\u00e1len\u00fdm p\u0159\u00edstupem. Podm\u00ednkou je zp\u0159\u00edstupn\u011bn\u00ed administr\u00e1torsk\u00e9 konzole p\u0159es zabezpe\u010den\u00e9 (\u0161ifrovan\u00e9) spojen\u00ed.<\/li><li>\u010cetnost preventivn\u00edch kontrol je z\u00e1visl\u00e1 na prost\u0159ed\u00ed u\u017eivatele a jeho vz\u00e1jemn\u00e9 dohod\u011b s\u00a0poskytovatelem slu\u017eeb.<\/li><li>U antimalwarov\u00e9ho software je pravideln\u011b prov\u00e1d\u011bn dohled nad procesem aktualizac\u00ed a testov\u00e1na \u00fa\u010dinnost poskytovan\u00e9 ochrany.<\/li><li>U z\u00e1lohovac\u00edho software jsou pravideln\u011b prov\u00e1d\u011bny anal\u00fdzy provozn\u00edch log\u016f.<\/li><li>V\u00a0p\u0159\u00edpad\u011b preventivn\u00ed kontroly p\u0159\u00edmo v\u00a0lokalit\u011b u\u017eivatele, tedy zejm\u00e9na po hav\u00e1ri\u00edch, po odstran\u011bn\u00ed probl\u00e9m\u016f, p\u0159i instalaci nov\u00fdch verz\u00ed \u010di na \u017e\u00e1dost klienta, jsou prov\u00e1d\u011bny tyto \u00fakony:<ul><li>Instalace nov\u00e9 verze software, migrace st\u00e1vaj\u00edc\u00ed verze na jin\u00fd server apod.<\/li><li>Kontrola funk\u010dnosti a nastaven\u00ed, event. \u00faprava nastaven\u00ed software.Testov\u00e1n\u00ed \u00fa\u010dinnosti poskytovan\u00e9 ochrany u bezpe\u010dnostn\u00edho software.<\/li><li>Testov\u00e1n\u00ed kompletnosti prov\u00e1d\u011bn\u00fdch z\u00e1loh u z\u00e1lohovac\u00edch job\u016f.<\/li><li>Kontrola bezpe\u010dnostn\u00edch opat\u0159en\u00ed v\u00a0r\u00e1mci podnikov\u00fdch s\u00edt\u00ed.<\/li><li>N\u00e1vrhy dodate\u010dn\u00e9ho zabezpe\u010den\u00ed dat a s\u00edt\u00ed nebo \u00faprav st\u00e1vaj\u00edc\u00edho (syst\u00e9mov\u00e9ho i\u00a0produktov\u00e9ho, podle s\u00edt\u011b z\u00e1kazn\u00edka).<\/li><li>Konzultace s\u00a0administr\u00e1torem s\u00edt\u011b na m\u00edst\u011b, dle vybran\u00fdch t\u00e9mat \u010di dotaz\u016f u\u017eivatel\u016f apod.<\/li><\/ul><\/li><\/ul><h2>Sledov\u00e1n\u00ed platnosti licenc\u00ed, event. nutn\u00e9ho p\u0159edplatn\u00e9ho\u00a0<\/h2><ul><li>Upozor\u0148uje z\u00e1kazn\u00edka v\u00a0dostate\u010dn\u00e9m \u010dasov\u00e9m p\u0159edstihu o bl\u00ed\u017e\u00edc\u00edm se term\u00ednu konce platnosti jeho licenc\u00ed, u bezpe\u010dnostn\u00edho software t\u00e9\u017e o konci platnosti p\u0159edplatn\u00e9ho k\u00a0jeho licenc\u00edm.<\/li><li>Zpracov\u00e1v\u00e1 klientovi kalkulaci n\u00e1klad\u016f na prodlou\u017een\u00ed platnosti licenc\u00ed \u010di p\u0159edplatn\u00e9ho.<\/li><li>Za\u0159izuje prodlou\u017een\u00ed jejich platnosti.<\/li><\/ul><h2>\u0160kolen\u00ed<\/h2><ul><li>Na po\u017e\u00e1d\u00e1n\u00ed z\u00e1kazn\u00edka prov\u00e1d\u00edme\u00a0 \u0161kolen\u00ed zam\u011b\u0159en\u00e9 na\u00a0oblast komplexn\u00ed bezpe\u010dnosti provozu IT a zabezpe\u010den\u00ed dat a s\u00edt\u00ed. Max. 1 x ro\u010dn\u011b.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Support SOLEDPRO UV\u00c1D\u00cd NA TRH V \u010cR RE\u00c1LNOU IT BEZPE\u010cNOST Samoz\u0159ejmost\u00ed jsou komplexn\u00ed servisn\u00ed slu\u017eby pro zaji\u0161t\u011bn\u00ed maxim\u00e1ln\u011b efektivn\u00edho provozu a optim\u00e1ln\u00edho vyu\u017eit\u00ed dodan\u00e9ho software. Technick\u00fd support poskytuje standardn\u011b tyto slu\u017eby: Instalace software Prvotn\u00ed instalace software a jeho implementace do prost\u0159ed\u00ed u\u017eivatele. Instalace software na nov\u00e1 pracovi\u0161t\u011b klienta. Za\u0161kolen\u00ed administr\u00e1tora s\u00edt\u011b. Nov\u00e9 verze software Sledov\u00e1n\u00ed [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":123,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-232","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.soledpro.cz\/de\/wp-json\/wp\/v2\/pages\/232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soledpro.cz\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.soledpro.cz\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.soledpro.cz\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soledpro.cz\/de\/wp-json\/wp\/v2\/comments?post=232"}],"version-history":[{"count":4,"href":"https:\/\/www.soledpro.cz\/de\/wp-json\/wp\/v2\/pages\/232\/revisions"}],"predecessor-version":[{"id":341,"href":"https:\/\/www.soledpro.cz\/de\/wp-json\/wp\/v2\/pages\/232\/revisions\/341"}],"up":[{"embeddable":true,"href":"https:\/\/www.soledpro.cz\/de\/wp-json\/wp\/v2\/pages\/123"}],"wp:attachment":[{"href":"https:\/\/www.soledpro.cz\/de\/wp-json\/wp\/v2\/media?parent=232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}